We have a dedicated support team that handles all support requests during the business days. An average time for the first reply is less than 2 hours which is among the highest in the industry. Technical questions can take a bit longer due to the required investigation, nevertheless, always expect to receive an answer within 1 business day.
We reply to all tickets so there is no chance that your ticket was missed. If you didn’t hear from us check the spam folder of your mailbox – it might end up there.